Recommendation & Best Fit
Choose Crisp if you prioritize:
- Seamless alignment with Customer Support standard industry workflows
Choose Chatwoot if you prioritize:
- Lower starting entry cost ($19/mo vs $25/mo)
- Open source with self-hosting flexibility and full code transparency
- Higher average user satisfaction rating (4.9/5)
Feature
Crisp
Chatwoot
Rating
⭐ 4.7/5
⭐ 4.9/5
Free Plan
Starting Price
$25/mo
$19/mo
Monthly Visits
7.8M
4.1M
API Support
Open Source
AI Capabilities
Mobile App
Desktop App
Browser Extension
Integrations
6 apps
4 apps
Team Size
STARTUP
ENTERPRISE
Crisp Pros & Cons
Pros
- Flat price per workspace (up to 20 seats included, no per-seat tax)
- Real-time Live Assist / Screen Co-browsing
- Extremely fast and lightweight chat widget
Cons
- Advanced enterprise routing rules are basic compared to Zendesk
- Reporting is simpler than dedicated BI suites
Chatwoot Pros & Cons
Pros
- Reliable infrastructure
- Fast intuitive user interface
- Broad ecosystem integration
Cons
- Full feature set requires paid plan
Crisp Key Features
- Flat-Fee Pricing Per Workspace
- Live Chat & Co-browsing
- Visual Chatbot Builder
- Multilingual Knowledge Base
- Status Page System
Chatwoot Key Features
- Cloud Sync
- Multi-platform Access
- Collaboration Tools
- Export & Integrations
- Security & Encryption