Overview
PagerDuty is an incident management platform that routes alerts from monitoring tools to the right on-call engineer via phone, SMS, or push notification, managing on-call schedules, escalation policies, and post-incident reviews.
Available On
WebIosAndroidMobile AppAPI
Key Features
On-call scheduling & escalation policies
Multi-channel alerting (phone, SMS, push)
Incident timeline & post-mortems
Status pages
Alert noise reduction/grouping
Pros
- Reliable, redundant alert delivery when something breaks at 3am
- Mature escalation policy configuration for complex on-call rotations
- Strong integration coverage with monitoring tools
Cons
- Pricing per user adds up for larger engineering orgs
- Configuration complexity for advanced escalation logic
- Alert fatigue is still possible without careful tuning
Pricing Plans
FreeFREE
Free
- Up to 5 users
- Unlimited alerts
- Basic scheduling
ProfessionalPAID
$21/mo
- Advanced scheduling
- Status pages
- Postmortem reports
User Reviews
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Integrations
DatadogSlackAWSJira
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Quick Info
Websitewww.pagerduty.com
CategoryDeveloper Tools
Team SizeENTERPRISE
ReleasedJanuary 1, 2009
Last UpdatedJune 1, 2026
Monthly Visits10.0M
API AvailableYes
Open SourceNo
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Best For
DevelopmentEnterpriseSaaS