Overview
Crisp is a lightweight customer messaging platform offering live chat, a shared team inbox, chatbots, and a knowledge base, priced and designed for small businesses and startups that find Intercom or Zendesk overbuilt and overpriced for their needs.
Available On
WebIosAndroidMobile AppAPI
Key Features
Live chat widget
Shared team inbox
Chatbot builder
Knowledge base
CRM & audience segmentation
Pros
- Noticeably cheaper than Intercom/Zendesk for the core feature set
- Flat per-workspace pricing rather than steep per-agent costs
- Simple enough to set up in minutes
Cons
- Smaller integration marketplace than larger competitors
- AI/automation features are less advanced than Intercom's Fin
- Less suited to very large, complex support operations
Pricing Plans
FreeFREE
Free
- 2 seats
- Live chat
- Basic shared inbox
ProPAID
$25/mo
- Unlimited history
- Chatbot builder
- Knowledge base
User Reviews
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Integrations
SlackShopifyWordPress
Alternatives to Crisp
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Zendesk
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40.0M/mo
from $25/mo
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Freshdesk
Customer SupportFreshworks' affordable, easy-to-set-up help desk and ticketing platform.
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Quick Info
Websitecrisp.chat
CategoryCustomer Support
Team SizeSTARTUP
ReleasedJanuary 1, 2015
Last UpdatedJune 1, 2026
Monthly Visits4.0M
API AvailableYes
Open SourceNo
Compare Crisp
See how Crisp stacks up against competitors side-by-side.
Crisp vs IntercomCrisp vs ZendeskBuild Custom ComparisonAI Capabilities
Crisp AI (MagicReply): AI-suggested replies drawn from the knowledge base.
Best For
StartupSMBE-commerce