Overview
Zendesk is a customer service platform built around a ticketing system that unifies email, chat, phone, and social support channels into one queue, with a large marketplace of apps and one of the most established brands in the support-software category.
Available On
WebIosAndroidMobile AppAPI
Key Features
Omnichannel ticketing (email, chat, phone, social)
Knowledge base / help center
Automation & triggers
AI-powered agent copilot
Reporting & SLA management
Pros
- Mature, reliable platform with a huge app marketplace
- Strong omnichannel support consolidation
- Extensive reporting and SLA management for larger support orgs
Cons
- Pricing has increased and become more complex over time
- Interface can feel dated compared to newer entrants
- Full automation/AI features require higher tiers
Pricing Plans
Support TeamPAID
$25/mo
- Ticketing system
- Basic automation
- Email & social channels
Suite GrowthPAID
$79/mo
- Omnichannel routing
- Self-service AI
- Multilingual help center
User Reviews
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Integrations
SlackSalesforceShopifyJira
Alternatives to Zendesk
Intercom
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15.0M/mo
from $29/mo
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Freshdesk
Customer SupportFreshworks' affordable, easy-to-set-up help desk and ticketing platform.
12.0M/mo
Freefrom $15/mo
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Crisp
Customer SupportLightweight, affordable live chat and shared inbox built for small teams.
4.0M/mo
Freefrom $25/mo
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Quick Info
Websitewww.zendesk.com
CategoryCustomer Support
Team SizeENTERPRISE
ReleasedJanuary 1, 2007
Last UpdatedJune 1, 2026
Monthly Visits40.0M
API AvailableYes
Open SourceNo
Compare Zendesk
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Zendesk AI: automated ticket routing, intent detection, and agent copilot suggestions.
Best For
SupportSaaSEnterprise