Overview
Front is a shared inbox and customer communication platform that lets teams collaborate on email, live chat, and SMS the way they would in a normal inbox, with internal comments, assignment rules, and analytics layered on top for team accountability.
Available On
WebIosAndroidMobile AppAPI
Key Features
Shared team inbox for email/chat/SMS
Internal comments & @mentions
Assignment rules & SLAs
Analytics dashboards
Automated workflows
Pros
- Feels natural for teams already used to working out of email
- Strong internal collaboration features (comments, mentions) around messages
- Works well across support, sales, and general team inboxes
Cons
- Can get pricey per seat for larger teams
- Less purpose-built for pure ticketing workflows than Zendesk
- Some advanced automation requires higher tiers
Pricing Plans
StarterPAID
$19/mo
- Up to 10 teammates
- Shared inboxes
- Basic automation
GrowthPAID
$59/mo
- Unlimited teammates
- Analytics
- Workflow automation
User Reviews
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Integrations
SlackSalesforceHubSpotAsana
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Quick Info
Websitefront.com
CategoryCustomer Support
Team SizeSMB
ReleasedJanuary 1, 2013
Last UpdatedJune 1, 2026
Monthly Visits4.0M
API AvailableYes
Open SourceNo
Compare Front
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Front vs Help ScoutFront vs IntercomBuild Custom ComparisonAI Capabilities
Front AI: draft suggestions and conversation summarization.
Best For
SupportSalesOperations