Overview
Zoho CRM is the customer-relationship-management core of Zoho's much larger business software suite, offering sales pipeline management, workflow automation, and an AI assistant (Zia), at a notably lower price point than most major CRM competitors.
Available On
WebIosAndroidMobile AppAPI
Key Features
Pipeline & lead management
Zia AI sales assistant
Workflow & blueprint automation
Deep integration with 55+ Zoho apps
Multichannel (email, social, phone) tracking
Pros
- Very competitively priced relative to feature set
- Deep integration if already using other Zoho apps
- Zia AI adds useful predictions without extra cost
Cons
- UI feels less polished than premium competitors
- Support quality is inconsistent at lower tiers
- Best value depends on buying into the wider Zoho ecosystem
Pricing Plans
StandardPAID
$14/mo
- Sales forecasting
- Workflow automation
- Custom dashboards
ProfessionalPAID
$23/mo
- Blueprint process management
- Inventory management
- Email integration
User Reviews
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Integrations
Zoho BooksMailchimpSlackG Suite
Alternatives to Zoho CRM
Salesforce
Sales & CRMThe world's leading CRM platform, extensible with a vast ecosystem of apps and clouds.
90.0M/mo
from $25/mo
AI
Pipedrive
Sales & CRMVisual, pipeline-first CRM built for small and mid-size sales teams.
15.0M/mo
from $14/mo
AI
Apollo
Sales & CRMSales intelligence and engagement platform with a database of 275M+ contacts.
20.0M/mo
Freefrom $49/mo
AI
Quick Info
Websitewww.zoho.com/crm
CategorySales & CRM
Team SizeENTERPRISE
ReleasedJanuary 1, 1996
Last UpdatedJune 1, 2026
Monthly Visits30.0M
API AvailableYes
Open SourceNo
Compare Zoho CRM
See how Zoho CRM stacks up against competitors side-by-side.
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Zia AI: lead scoring, sentiment analysis, and sales forecasting.
Best For
SalesSMBStartup